Invitation only
We work with invited, established sellers. Only MR CEYLON staff can approve a gemstone for publication.
THE MR CEYLON STANDARD
Confidence is earned in the details.
Our gemstone marketplace is designed around inspection, documentation, individual verification and staff-managed transactions. These pages explain the intended protections and clearly identify terms that still require final operational and legal approval.
01 / AUTHENTICITY
SELECTED SELLERS
PHYSICAL INSPECTION
DOCUMENTATION
Every real stone has a documented identity.
Review the actual gem
Our staff visit sellers, inspect the exact stone, capture its photographs and record its attributes and treatment disclosures.
Laboratory report
A corresponding laboratory certificate is required for publication. Buyers can request a staff-reviewed copy and ask questions about report content.
Demo gemstones and auction examples are not verified MR CEYLON inventory. Genuine listings will be explicitly separated from illustrative products.
02 / THE BUYING PROCESS
PRICE NEGOTIATION
RESERVATION
SETTLEMENT
Personal confirmation at each step.
Offers through our team
Seller minimum prices remain confidential. Offers below an agreed seller minimum require explicit seller approval.
An agreed deadline
A gemstone is reserved only with staff and seller consent. The payment deadline is set individually; there is no automatic 48-hour reservation.
Payment coordinated privately
There is no online payment gateway at launch. Payment instructions and confirmation are coordinated by staff. An enquiry or WhatsApp message alone is not proof of payment.
MR CEYLON does not currently offer third-party escrow. Any future company-held payment arrangement must be reviewed for relevant banking and regulatory requirements before use.
03 / PACKING & DELIVERY
Secure from final check to dispatch.
Final gemstone verification
The seller retains possession until a sale is agreed. Before dispatch, our team collects the exact stone, checks its identity and condition again, and arranges protective packing.
Sri Lanka and international delivery
We plan Sri Lanka delivery and selected overseas destinations. Supported countries, carrier options, insurance, customs requirements, timeframes and costs will be confirmed case-by-case until the final schedule is published.
Recipient gift packages do not include prices. Requested delivery dates are subject to individual approval and carrier availability.
04 / DISPUTES & REMEDIES
Authenticity and fair handling matter.
Authenticity or description concerns
Report suspected counterfeit gemstones, materially inaccurate descriptions, treatment misrepresentation or other substantive discrepancies through MR CEYLON Customer Care, referencing the gem ID and available evidence.
The seller is expected to bear contractual responsibility for fake or misrepresented stones; proven serious violations can result in removal from the marketplace.
Delivery, damage and legal rights
Non-delivery, transit damage and applicable statutory consumer remedies must be addressed fairly. A general unrestricted post-delivery inspection-return window is not part of the planned operating model, but this cannot override applicable consumer law.
Specific claim deadlines, evidence procedures, compensation rules and final contractual wording still require legal approval.
05 / PRIVACY & TRANSPARENCYContact MR CEYLON ↗
Share only what's needed.
The gemstone sourcing enquiry form submits your name, WhatsApp contact number, selected gemstone reference, optional budget and preferences directly to the MR CEYLON staff-only enquiry database when you consent and select Submit. Staff use this information to respond about gemstone sourcing; a unique reference is returned to you. This does not create a paid order, accepted offer or reservation. To request correction or deletion, contact the MR CEYLON team using the official WhatsApp number shown on our website, quoting your enquiry reference.
Other gifting, concierge and bidder-interest links can open WhatsApp with a draft; nothing is sent through WhatsApp until you choose to press Send. WhatsApp is operated by a third party under its own terms. Staff may record essential contact details to coordinate service.
Do not enter payment-card data, bank passwords or full identity documents into an enquiry form. A complete privacy notice covering the operating company, contact for data rights, retention periods, overseas transfers and security controls must be finalized before public launch.
These descriptions are a transparent pre-launch summary, not finalized legal terms. They are not an offer of an online transaction, a guarantee of international shipping or an activated escrow service.
Need clarification about your purchase?
Speak with MR CEYLON staff before payment. Our team will confirm available evidence, applicable policies and final terms for your transaction.