Here for the questions that matter.

Not yet. MR CEYLON is operating a pre-launch preview. Actual listings are approved by staff after inspection and laboratory documentation. Purchases and payment instructions are coordinated individually; the website does not collect online payments.

Each genuine published listing must be linked to the actual photographed gemstone, a laboratory report and a dated staff inspection. Our team reviews the stone again after sale, before dispatch. Request a review copy of the certificate and treatment information before committing.

MR CEYLON staff handle offers, confirmation and seller communication. Customers do not negotiate directly with marketplace sellers through the platform.

Yes, subject to agreed destination and delivery arrangements. Your recipient's package will not include the purchase price. Preferred dates are considered individually and are not guaranteed until confirmed.

No. The current timed and hosted-live auctions are illustrative demonstrations. Binding bids need actual inspected lots, approved bidder accounts, final auction terms and operating safeguards.

The Gemstone Concierge service is planned around vetted independent partners, including visits in the Ratnapura area. We confirm availability and quote fees individually. Full advance payment is required before a booking is confirmed.

Contact our team with the listing reference and supporting evidence. Claims involving authenticity, misrepresentation, non-delivery or damage must be reviewed fairly, respecting applicable consumer rights. The final procedure and deadlines will be published before transactions launch.